To help make sure you’re on the winning side try this quiz:
#leeds #printing #legal #business #charity #yorkshire #york #money #confidentiality #contract
Lots of employees and employers don’t understand the rules which can be an expensive error on either side.
To help make sure you’re on the winning side try this quiz:
#leeds #printing #legal #business #charity #yorkshire #york #money #confidentiality #contract
In recent weeks stories about sexual harassment have dominated newspaper front pages, with a flood of allegations about senior figures from the world of entertainment and politics.
It is quite clear of course that the problem isn’t confined to Hollywood studios or the corridors of Westminster. Previous research has suggested that half of women and around a fifth of men had experienced inappropriate behaviour either in the workplace or at their place of study.
The flurry of publicity should serve as a reminder to businesses to ensure that they don’t neglect the issue and, with Christmas party season just around the corner, it is vital to ensure that your business has taken all the necessary precautions.
It should be remembered that all employers have a responsibility for employees’ actions at any social event they have organised, even if it is taking place outside working hours and away from your premises. With this in mind, the annual Christmas party should be considered an extension of the workplace and a business could be held liable if an employee oversteps the mark by, for instance, making an unwanted pass at a colleague or making an offensive joke.
You should make sure you have a policy in place which sets out the standards of behaviour which will be expected at the event, makes clear that any misbehaviour will be dealt with through the usual disciplinary process and that your employees are aware of it.
An event with an abundance of alcohol increases the risk of a potentially problematic incident, so it might just be worth considering limiting the amount of free alcohol available. And for bosses it is generally sensible to remain sober, allowing you to intervene if a problem does arise.
Finally you should check arrangements to ensure staff are able to get home safely after the party is over and be careful that any entertainment you book for the evening isn’t likely to cause offence.
While no-one wants to be seen as a party-pooper, and you no doubt want your staff to enjoy themselves this Christmas, taking a few simple, but necessary, precautions reduces the risk of an incident which could ultimately be hugely damaging to both your business and individual members of staff.
With Road Safety Week on the horizon (this year’s campaign runs from 20-26 November), Hethertons Solicitors suggests that now is an opportune time for businesses to make sure that their employment and health and safety policies are fully up-to-date.
There are a good many laws which businesses need to bear in mind when it comes to work-related driving and it is crucial that your firm adheres to all relevant legislation. Health and safety is obviously one of the biggest considerations, especially given the high proportion of road traffic collisions which involve someone who is driving as part of their job.
Conducting a risk assessment can help you to pinpoint any particular issues which may need attention and look at the best way to resolve them. It is also vital that you are aware of the maximum number of hours behind the wheel that your drivers are allowed to do (there are several different sets of regulations which may apply).
You must also pay close attention to employment law and you should take steps to ensure that your business has clear, thoroughly-drafted policies in place. These should make provisions for the use of both company vehicles and those that belong to the employee themselves. Typically the documents will cover everything from the correct procedure in the event an employee is involved in a collision, to the policy on mobile phone use.
Finally you should make sure you understand the legislation which covers vehicle-tracking technology. Remember, you could be breaching your employees’ rights if you fail to notify them that a tracking device is in place.
While the numerous issues you need to be mindful of may seem formidable, making sure you have fulfilled all of your obligations in full is the best way to avoid a potentially very serious incident.
To further assist with some of the issues you should bear in mind, Hethertons has produced a free guide to work-related driving, which is now available from our website. For further information or advice please call our Employment team on 01904 528 200 and speak to Jo or David.
Getting publicity isn’t something most small business owners think about until an opportunity lands in their lap or they actually have something the press should know about.
But then they realise that they don’t know how to write a press release or find press contacts. They don’t know how they should contact a journalist with a story or whether their story would even be considered newsworthy. And then there’s the sheer terror of being asked by your local radio station to come on for an interview and not knowing what to say or how to maximise the opportunity.
Melissa Talago of Campfire Communications has created a series of affordable, bite-sized video training modules that tackle each of these issues. Starting at £20, each video coaching session lasts approximately 30 minutes and comes with downloadable cheat sheets, workbooks or copy and paste templates.
By breaking them into short modules, small business owners can buy just the advice they need, when they need it, without committing to a long or expensive training programme that they’re unlikely to complete.
A good place to start is the module ‘How to get publicity effortlessly’ (£45). In it Melissa shows step-by-step actual examples of pitches she sent to press that resulted in her getting in Good Housekeeping, Top Sante, Healthy, the Telegraph, the Guardian and the BBC. She shows how to find the press opportunities and exactly what to do to boost your chances of getting in them.
Full details can be found at http://www.campfirecommunications.co.uk/campfirecoaching.html
All courses will receive a 10% discount is purchased before 30 November 2017 by using: CampfireCoupon at checkout.
In recent months many our clients have been asking us about forthcoming changes to data protection laws. The General Data Protection Regulation (GDPR) is the new legal framework which is set to be implemented in the UK from 25 May, 2018.
The GDPR, which supersedes the existing Data Protection Act, will introduce a number of new requirements relating to personal data and will make employers more accountable. Although the legislation originates from the European Union, the referendum result last summer will have no bearing on its introduction in the UK.
The GDPR sets out a number of obligations including seeking and recording consent for processing personal data of employees and reporting personal data breaches when they occur.
Businesses will need to update your contracts of employment, staff handbooks and other employment documents to take account of these requirements. From May 2018, the employee consent can no longer be incorporated in to the employment contract so a separate form including prescribed information will need to be signed.
Employers will be required to keep a record of the steps taken to assess the impact the GDPR will have on their business and its procedures. They will also need to show that they to have identified possible risks and document the measures put in place to minimise the likelihood of a problem arising.
Although the GDPR appears rather intimidating, it is crucial that all employers make the necessary preparations. Failure to abide by the new rules can lead to the Information Commissioner’s Office (ICO) imposing penalties of up to €20million (or four per cent of a company's global revenue, whichever is the greater amount.)
If you would like further advice on what the new legislation will mean for employers and employees please call our employment team on 01904 528 200 and speak to Jo or David.
More info and FREE tickets here:
The Jen Brea ME film 'Unrest', about her story and struggle with Myalgic Encephalomyelitis (ME) is coming to City Screen York. This film has won awards at The Sundance Film Festival and is a must see for all wishing and needing to know more about an illness affecting over 800 people in the York area alone.
Tickets will be available from City Screen York from Monday 23 October 2017. Please spread the word through your GP, Company HR Teams and any other people of influence you may know.
It would be great to see you there!
If you would like further details please contact Bill Clayton
Raising ME Awareness in York
Desk available NOW in shared office.
Located in a small office complex off Green Lane Trading Estate, Clifton in York.
Rent just £100 per month including broadband and all bills!
Would suit someone who currently works from home, a freelancer or a business start up.
If interested please contact:
Maximise PM Ltd
M: 07716 711116
Here's exactly why it is so important to treat your clients and prospective clients with respect. Honesty and transparency are key if you want to develop long term working relationships for mutual benefit.
Customer Experience Insight ► Training ►Engage Team Members ► Retain and Gain Customers ► Increase Profits
I've exhibited at the first and second YorBusiness events in York and I was extremely impressed by the quality of leads who visited. John has done great work in spotting a niche in the market that value for money exhibiting and networking (without seminars and speakers) works. I look forward to continuing to support these events and would encourage delegates to attend as you have time to speak to exhibitors.
Affordable HR and office solutions to help you concentrate on your core business
John provides an excellent,face to face,customer service.John has guided me through each step to create my website. He is quick to respond to any follow up questions by phone or email and it is always in a patient,pleasant and professional manner.
Consultancy, Project & Change Management, Leadership/Management Development & Tender support, to help grow your business
The YORBusiness event in York (21 April, Mercure Hotel) was a great success, in my view. It was extremely well organised by John - both for the exhibitors as well as business colleagues visiting the Business Fair. There was a great buzz and energy within the room, leading to fantastic networking taking place. With a friendly and enterprising feel, I would highly recommend attendance at any future YORBusiness events. Indeed, I'm booked on at the next Business Fair in Leeds on 10th June. So, see you there!!
Customer Service Manager at Inc Dot Design and Print
We had a fantastic day at the last YORBusiness event and can't wait for the next one. They are very well organised and have been a great opportunity for networking and meeting new people at a very reasonable cost.
John Bramwell APFS
Chartered Financial Planner, helping my clients make sense of their financial now and plan their financial future
Great turnout at the recent York YORBusiness event, stalls looked fab and plenty of people coming through. Great opportunity to network with stallholders and attendees alike, at very little cost. Would recommend.
Senior Technical Consultant at Care Micro - Providing the UK with Business IT Solutions for over 25 Years ☁
It was Care Micro Systems first time showing at the YORBusiness event in York.
We made loads of connections on the day and both shared and received valuable information.
A big thank you to John for setting this up, I have already asked if I can book onto the next event in Leeds!
Founder & Owner at Skills Network
I have attended a couple of John's recent events for both YorBusiness and Made In York and have found them to be excellently organised, well attended and offering a tangible return on the investment of both time and money. I am looking forward to his future events and exploring other collaboration opportunities
Agent at PDA Palmer, JJP Dawson and MR Cliff - NFU Mutual Agency
Very good day networking at YORBusiness event in York last week. Plenty of good new connections made and always good to meet the ones we know.
Solicitor at Roche Legal
The first YORBusiness event of the year took place last Thursday here in York. It was a great day, with a really good buzz. It was a fantastic chance to meet people from lots of other local businesses and chat with them about their work - a few follow up meetings have already been put in the diary! Networking works - so why not sign up to the next YORBusiness event?
Leadership | Organisation Development and Design | Coaching | Human Resources
Working with John is very straightforward. He knows his stuff and makes life for a 'non-techy' easy. I'm so pleased with my new website and with the excellent service provided.
Owner and MD, Tailormade Conferences and Sales. Experienced Conference Manager saving event organisers time and money.
John and his team helped create our new sites www.tailormadeconferences.co.uk and www.tailormadesales.co.uk. ORBiS provided a quick and bespoke solution to our needs, and handled the transition from one domain host to another very well. The new sites are now live and we have had some great feedback, and most importantly, everything works!
Birth and Parenting Practictioner
John has been an integral part of launching Vesta Birth and Parenting. Not only have I received timely, detailed support from Orbis but the ongoing assistance is a valuable contributor to my business growth. I came to Orbis following a long search for the right match and I am continually impressed by the knowledge and expertise which is excellent value for money.
Ruth Jackson Planning
ORBiS produced a fantastic new website for RJP Ltd. earlier this year. We have had really positive feedback from clients and at last I am proud to encourage colleagues and clients to check out our site. John and his team listened to what we needed, were quick to respond and, importantly, patient. Last but not least, great value for money. I would be very happy to recommend ORBiS to anyone.
Working with business owners to ensure their business supports the life they want to live
I would recommend John to anyone looking to develop their brand and marketing materials. His approach, attention to detail and his considered recommendations have been invaluable to me. The final output has been first class and have surpassed my high expectations. I am a demanding client and John went out of his way to deliver. John is now my "go to" guy! Thanks John!!!
MBDS Architectural based in York provides a complete architectural service.
With John's expert help my business has been re-branded and my new website is now "live". John is very thorough, thoughtful and professional. He takes time to understand his clients and has produced very good work for me. I would have no hesitation in recommending John and Orbis to anyone looking for creative solutions to business promotion.
Senior Project Manager at Benenden
I have found working with John both rewarding and beneficial to my business. His resources have enabled me to grow my business to the next level. I look forward to working on future projects with John.
Charlie Mitchell FRSA
Director, Creating Space For You (CIC)
John produced a fabulous video for us for an event we are holding at the end of March. He was excellent at supporting us through the process as we had not done anything like this before. The end result is fantastic and has been very well received by our contacts. I will certainly consider asking John to do further videos in future - we have already asked for 4 more...!
Monitoring Liaison Officer at Innovate UK
I commissioned John and his company Orbis online Print & Creative to update my website which involved a complete redesign of the architecture & structure of the pages but maintaining my current brand profile. Plus incorporating video & audio podcasts playback with lots of images. John instantly understood what I was trying to do , took my content and interpreted the design, image and feel of the website - this process was totally painless and I cannot recommend John or Orbis highly enough. They delivered a fantastic product and a great service.
Passionately helping you live a full life | Rejuvenating massage | Relieve stress|Release tension|Ease aches & pains
I was lost in a sea of web design consultants when a friend recommended John. From the first few minutes of talking to John I knew he was the right person for me. He is a very approachable person and not only listens to his clients but speaks in plain English rather than technical jargon. He kept me up dated with progress of my new logo and website, always made sure I was 100% happy before moving on to the next stage. I am delighted with the finished results which you can see for yourselves at www.whitelilyholistics.co.uk John knows his business inside and out and I have already recommended him to friends and colleagues. I intend to use John's company further in the near future.
Mark Iveson, BSc (Hons),
Managing Director I Specialist Applications - ScenePro I Property Letting at McCartney Lettings
John has provided an excellent level of both technical knowledge and skill coupled with personal on-going support and at very competitive rates. John offers a first class service and I would not hesitate to recommend John and his company ORBiS to anyone looking to develop or update their website.
Managing Director of NIMA
After relocating to York, I joined the Made in York Group to learn more about other local businesses, and meet valuable contacts. After attending my first meeting, I found the experience rewarding and have met some brilliant contacts. John has created an excellent event, and while we worked efficiently, he was able to create a relaxed and friendly atmosphere, that can be rare in this kind of event. Looking forward to the next meeting, and being an involved participant in this group
Dr Margaret Hearnden
Global Learning Facilitator at North Island College
"I'm delighted with the work John has done on my website. I wasn't sure exactly what I wanted, so I was pleased that John took the time to chat with me regarding what kind of message and image I wanted to present. He came up with a design and layout which are ideal and made the whole process much less stressful than I'd anticipated. Thank you John".
Helping build happy and productive workplaces through Employee Engagement, Developing Individuals and Building Teams
When I set up my business in 2011, Made in York was recommended to me as a newly formed networking group that was going to be great. With John's inspiring leadership, endless energy and amazing effort, it has truly lived up to its expectations. In my experience, the tone of networking groups is set by the leader, and John has created a relaxed and informal atmosphere that is really conducive to building strong relationships - thank you John :-)
Director, Litigation & Dispute Resolution, at Ware & Kay Solicitors Ltd
I first met John earlier this year after he had set up in the Made in York Linked In group. He has created a vibrant group, encouraged new ideas and been a great help in drawing York businesses together, with minimal cost for members.
Business Coach & Consultant Supporting Independent UK Dental Practices Across the UK & Ireland
Orbis designed and published a great new website for me at www.msginterim.co.uk. Turnaround was quick with support, communication and response time to questions excellent.
Coaching Technical Experts to become Outstanding Leaders | Founder of the S.E.T. (Science, Eng. Tech.) Leadership Forum
I needed new business cards printing and as I was new to the area didn't know any printers or have any personal recommendations to work from. John quickly built my trust, grasped what I needed and delivered on time, to a high standard. I also really appreciated that John delivered just what I asked and didn't try and "upsell" to me. I would certainly go back to John for any future, bigger projects.
Freelance Director at Freelance, self-employed
John is a driving force and a visionary. A rare personality that can conceive an original idea, implement it and gather others around to move it forward. He is highly motivated, professional and passionate about getting the right results every time. I look forward to working with him on more projects in the future.
Sally Parker MCIM
Providing expert marketing and social media marketing strategy and management
I asked John to assist me with the SEO of my website. Before any changes took place to my site it ranked approx 36 in google for the search terms I wanted to be found for. After the work was completed which only took a short time my website is now ranked in 1st position in the natural search. John made the whole process hassle free and the cost was minimal compared results shown. I would highly recommend that you speak to John if you would want to increase your site traffic.
Director, Inglis Chartered Accountants
John is determined and business focused with a genuine interest in customer service.
Executive Coach, Author, Columnist, Speaker
Fantastic logo, fantastic service - really listened to what I wanted and then produced a fantastic result. Would highly recommend Orbis. Many thanks.
Capturing precious memories and special moments in life through perfect photography for you.
I needed some promotional literature for an agricultural fair I was attending. john was fantastic gave me great advice and put up with me continually changing my mind! When eventually I decided they were delivered quickly and they look great. Thanks so much
Executive Coach & HR Specialist - Builds people capability, supports business with progressive HR interventions, Speaker
I met John through ''Made in York' and I am so glad I did. He is one of the most positive and enthusiastic people I know, he operates with true entrepreneurial spirit and is doing great things with the 'Made in York' initiative.
Dr Margaret Hearnden
Global Learning Facilitator at North Island College
John is a great person to work with. His attention to detail is a valuable asset and he is pro-active in his approach.
Freelance Creative Artworker
I have always found John to be very professional, organised and a pleasure to work with. He has excellent print knowledge and I wouldn’t hesitate in recommending his services to anyone.
Chief Executive Officer at SDC: educational charity delivering a Lifelong Colour Education Pathway
I have not known John for a very long time but my recommendation is that you don't need to - John is very easy to get to know and understand and he understands you just as quick! His way of working is very much finding what works for the benefit of both parties and I am sure you will find time spent with John is well invested.
Managing Director at Maximise PM Ltd
Had the pleasure of working with John on a couple of projects and found him to be very approachable, creative, honest and knowledgable professional. Has a real calming personality which gives the client reassurance that their requirements will be fully met.
Publisher of The Wedding Guide UK. Introducing wedding businesses to brides.
John has worked tirelessly to start up the Made in York group which is already gaining members on a daily basis. To do this takes excellent skills in both communication and organisation. I have no hesitation in recommending him.
Mike Leigh Cooper
Facilitating projects with passionate people who have a story to tell: specialising in media production with a purpose
I've met John a few times at his Made in York group and we've had some email chats. My experience with John as manager of the Made in York group has been fab - he strikes me as an honest, down to earth guy who gets things done well and on time! I'm looking forward to having more input into the Made in York group and throwing around ideas or comparing experiences!
Director at Care Home Finder
Having only recently met John, I have been very impressed by his enthusiasm, commitment and efficiency. He has never failed to exceed expectations and I would have no hesitation in recommending him.
Independent Designer & Senior Creative/Technical Artworker at Independent
I have worked with John at a number of Leeds agencies and always found him extremely professional.
You can contact me directly at email@example.com or by visiting one of our websites:
Fully funded business support scheme funded by Leeds City Region LEP.
This support is eligible to businesses located within York City Council or Selby District Council areas that have been trading 3 years and want to grow by 20% over the next 3 years.
Please let contact me if you need any further information, want to sign up or would like a fact sheet.
M: 07714 309483
R and D Specialists (RDS) is focussed on helping UK businesses identify and claim 130% enhanced tax relief on all associated Research & Development (R&D) costs. We bring a huge range of business experience across multiple sectors.
Our professional team are passionate about helping businesses to access all the R&D tax benefits available and although we have a process we can apply to any business in any sector, we pride ourselves on our personal touch to every client.
Many businesses don’t realise they could be claiming back tax credits for the R&D they carry out, or don’t understand the process of receiving a tax credit. Our professional R&D experts can quickly and simply identify all the costs you could claim and ensure you receive this benefit within a typical 8-10 week period.
We welcome the opportunity to have an initial conversation with any business who thinks they may be eligible and who would like to know more.
Contact Lawrence Leighton at firstname.lastname@example.org for more details.
We would be delighted if you would join us for 2 hrs on the morning of Tuesday 10 October.
This is an opportunity to network with other businesses and is an ideal workshop for ambitious business owners and colleagues wishing to increase their sales to grow the business.
Are you frustrated that you or your team are not selling sufficient services or products?
Are you dissatisfied with the number of clients, customers or service users that you are retaining?
Then take another look at how you and your team interact with your clients, customers, and patients.
Consider how you relate to your prospective or current buyer and interpret who is walking through your door and how that individual needs treating – from the language you use through to your body language and behaviour
So, whether you are about to start a business or have been established for many years, this interactive and thought-provoking session will provide you with ideas to help you:
A light breakfast with tea and coffee will be provided at 8 am before customer retention expert Ian Sadler from Shopper Anonymous and leading management consultant Jane from Jane Fisher Associates will provide you with actionable plans to retain and gain customers and increase your sales.
If you would like to know more, please do contact either Ian or Jane:
Full details and how to book here:
Ever wondered what people actually think about your business?
This Masterclass will allow you to see the answer. You will see how people perceive your business and obtain ideas on how you can improve your First Impression, both visually and through a better Customer Experience.
With an exciting collaboration between Helen Goodwin from Made You Look! and Ian Sadler from Shopper Anonymous, this Masterclass will, use their own backgrounds and experiences to give you an overview on how you can stand out from your competitors.
Helen from Made You Look! will explore:
Why first impressions are crucial for your business
How to create a memorable first impression through visual appeal
What your first impressions say about you
Ian from Shopper Anonymous will offer guidance and tips on:
Why creating a customer service culture is vital for your business, so it stands out with great last impressions
How to create a memorable first impression through service
What you can do differently to improve profits
How you can retain and gain your customers, and how you can convert a browser into money to increase your profits will also be explored. If you have business premises or offices and deal with customers, clients, guests and patients either face to face, on the telephone or through your website, this is a must attend Masterclass for you.
Helen Goodwin - Made You Look! - has been helping large and small businesses create great first and lasting impressions for over 30 years winning awards along the way. It's not just window displays Helen has a passion for. Her expertise ensures the "wow" factor is continued throughout the shop, showroom and reception, business premise and any area a customer may go.
Ian Sadler - Shopper Anonymous - is a leading customer experience developer and feedback specialist. Shopper Anonymous is the UK’s leading customer feedback organisation producing the highest quality feedback through mystery shopping, customer and staff surveys, focus groups and motivational team training and one to one mentoring.
Full details and how to book here:
NORTHERN ART: FROM SCARBOROUGH TO SKYE
22nd September 2017 - 7th October 2017
ARTISTS, MAKERS & COLLECTORS FROM NORTH OF WATFORD GAP!
If artists such as Kenneth Rowntree, David Blackburn and Joash Woodrow, to name a few of the North’s most exceptional creatives, had been at the heart of the art scene in London as each of their careers developed, would they have been better known and more celebrated today? If David Lloyd-Jones had moved from his beloved house in Fulford, York, to be part of the ceramics scene in St Ives or Stoke, would dealers be fighting over his work when it came up at auction? Alas, probably, yes.
So what fate for artists of the North? Today, as the North-South divide lessens, and cultural hubs emerge outside of the capital, in Manchester, Leeds, Edinburgh; and as the nature of the internet makes geographical location almost obsolete, such concerns might seem slightly melodramatic. Step back into the 70’s and 80’s when getting your name ‘out there’ was a whole different matter, especially if you hailed from the ‘grim’ north, and it’s easy to understand why some of the country’s finest artists have sadly slipped under the radar.
Read more here: http://www.lotteinch.co.uk/northern-art-from-scarborough-to-skye
You’ve done your job and you want paying for it. A deal is a deal and when your customer doesn’t pay for whatever reason, it causes confusion, additional effort and additional risk to your business.
There are sometimes very simple reasons for non-payment. In many cases though, the payment is delayed as your customer is using your credit line to fund their activity and in the process putting stress on your cash flow. If allowed to continue, the problems often get deeper and the results can be dramatic for you.
By instructing Circle Squared to collect your debt for you, you are telling your customer that you are serious about your business and serious about ensuring that they fulfil their side of the bargain. Our respectful yet firm approach can often have very beneficial effects on the customer – supplier relationship and allowing the customer to understand your requirements for future trade.
We fully understand that customers are hard to come by and we will be mindful of this in all of our activities. We are, of course, strict and follow timeline lead processes which get the results that you want; payment for what you have done.
If you would like some help or want to know more please get in touch at email@example.com or visit www.circlesquaredcollections.co.uk.
Circle Squared Collections
Kelham Street Industrial Estate
Doncaster DN1 3QU.
If you want to use Twitter as part of your marketing strategy be careful you don’t waste your time!
Doing everything yourself can be a false economy and Twitter is a pretty good example. You may be Tweeting regularly, using the odd hashtag and image but what return are you getting for your effort? Are you generating more income for your business or attracting new clients?
For 99% of businesses the ROI will range from zero to negligible. The temptation may be to spend even more time on Twitter but unless you adopt a proven strategy you will be wasting more time and costing your company some serious money too.
If want a solution take a look at this.
This screenshot was taken today and shows how many times one of our client’s Tweets were seen on Twitter each day. Before our campaign started their Tweets were seen 117 times per day. Once our campaign went live on Thursday 18 May 2017 their Tweets were seen an average of 1300 times per day. That’s an increase of 1011%.
If you want to know more visit www.kaboomsocialmedia.co.uk.
What do you do if you are faced with an employee who does their job perfectly well but is stroppy or moody?
This can be a tricky problem to tackle but it is obviously not something that firms can afford to ignore, especially in a small firm with tight-knit teams.
These problems tend to come to a head if an employee is regularly being rude, uncooperative or generally difficult to deal with. Such behaviour will inevitably have an impact on colleagues and can quickly lead to an uncomfortable atmosphere.
The first step is to arrange for an informal meeting to discuss the situation with the employee in question.
It is important to be prepared so prior to the meeting you should gather details about the problem, including specific examples of unreasonable behaviour. Also, make a list of the particular difficulties that this is causing your business.
You should approach the meeting in a calm and diplomatic way. Make it clear that, while you have concerns about the effect their behaviour is having, you are also concerned about them – do they have any problems you should be aware of?
If there is an underlying reason for the individual’s actions, for example, difficulties at home, health issues or problems dealing with their workload, you can obviously look at ways to help them.
Conversely they may deny that there is a problem with the way they are behaving. In these circumstances you need to return to the examples you have already listed and gently but firmly, press them to discuss the specific incidents. Reiterate the ways in which they are causing problems.
While an employee should be offered the chance to improve once the issue has been raised, you may also offer a polite reminder that if there is no tangible change then you may have to consider the option of disciplinary proceedings.
It’s a delicate situation to handle but it’s best to nip it in the bud rather than allowing it to fester. For further advice please call the Hethertons employment team on 01904 528 200 and speak to Jo or David.
Our events are designed to make every exhibitor and attendee as comfortable as possible in all senses.
Thankfully doing business in the 21st century doesn't include matching ties and handkerchiefs. So relax. Be yourself. Next time call in and we'll take a photo to prove you were having a good time.
Want to know more? View the events section at www.yorbusinessevents.co.uk.
If you want details about exhibiting contact firstname.lastname@example.org.
Visit http://yorbusiness.eventbrite.com/ to view all events.
Just recently we turned away our first client, yes that’s right we said ‘No’. You might ask why? Why would you turn down a project that would have paid substantial financial rewards? Well it’s quite simple really, we didn’t feel the relationship would have worked for us or the potential client. And this is where many designer-client relationships go wrong from the outset.
Many agencies are keen to snap up new clients without really considering whether or not they can work well with that client, or if they can have a good enough relationship to be able to have a collaborative honest approach to the project.
Two of our key values are transparency and honesty, being typical Yorkshire girls, we call a spade a spade, if something doesn’t sit right with us, we just say it. There is no flowering it up! That’s a company ethos we have decided to stand by and we grill our clients as much as they should be grilling us, that’s how it should work!
So next time you’re looking for a designer or an agency to work with, have a chemistry meeting with your short listed choices. Anyone can go on a website and look at work an agency has done but nothing can replace getting to know potential designers and figuring out if you can work well together.
A few things to consider:
Working with a designer should be a positive, fun and inspiring experience, so make sure you pick the right partner for your business. If your agency isn’t as excited about the project as you then you probably shouldn’t be working with them.